Payment & Delivery

Orders

Your order is confirmed once you receive an order confirmation from us via email, which includes an order number. If, for whatever reason, we cannot process your order, we will contact you on the phone number or email address you have provided.

If a product is Out of Stock, we will also contact you to advise you on the expected waiting time. We’d also be happy to make alternative recommendations if you can’t wait for the Out of Stock product to arrive.

Delivery Policy

Delivery is free for orders AED 350 and above.
If your order is below AED 350, there will be a delivery fee of AED 15 + VAT for orders up to 5 kg, AED 1 + VAT for every additional kg.

This fee will be added to your order at the time of checkout.
*Tip: if your order doesn’t qualify for free delivery, you can add another product to reach AED 350 and save the delivery fee.

Delivery is available to all 7 Emirates.

Delivery is also available to other GCC and Middle East and North Africa countries: Saudi Arabia, Bahrain, Oman, Kuwait, Qatar, Jordan, Egypt, Morocco, Algeria, Iraq, Lebanon, Tunisia.

To confirm international delivery, our sales manager will contact you.

Please note that we do not deliver on Public Holidays.

Abu Dhabi City - within 1 to 3 working days
Dubai - within 1 to 3 working days
Sharjah - within 1 to 3 working days
Ajman - within 1 to 3 working days
Umm Al Quwain - within 1 to 3 working days
Hatta - within 1-3 working days except Friday.
Abu Dhabi Western Region - within 5 to 7 working days *45 AED delivery charges applicable on all orders
Ras Al Khaimah - within 1 to 4 working days
Fujairah - within 1 to 4 working days
Al Ain - within 1 to 4 working days

Payment

We currently accept the following payment methods:
Online Payment - Debit/Credit Card/Apple pay/ Samsung pay.

All payments should be made in AED. We do not accept other currencies. In case of delayed payment or non-payment, we reserve the right to cancel or reschedule delivery of a customer order.